At KSHNO, we offer a 100% Satisfaction Guarantee on every product we sell.
What does this mean, you may be wondering? I’m going to go on record here and tell you that all of the products we put out there come with a lifetime warranty as standard! And ah, we also provide you with a hassle-free return and exchange service oh. You can rest assured that as long as you choose us, you will be able to enjoy the careful and thoughtful care! If you are not satisfied with the purchase of goods in any way, please do not worry, we will actively take measures to correct, we solemnly assure you of this!
Hassle-Free Returns and Exchanges
Exchanges
Ordered the wrong size or want to change the style you ordered? That’s no problem! You have 30 days to exchange your ring after you receive your order.
Returns
We have a 30 day, no-questions asked return policy from when you receive your order.
Damaged Items
If your item arrived damaged, please send us an email ASAP with a picture at hello@kashno.com and we will assist you.
Need to return or exchange your ring or need more information? Visit our returns center.
*Please note that rings sent back for returns or exchanges that have been used, worn or are not in new condition may be subject to a 20% re-stocking fee.
Lifetime Warranty
Here at KASHNO, we stand behind the quality and craftsmanship of all our products. This is why we designed our Lifetime Warranty with you in mind! Whether you receive an item with a manufacturing defect, experience an issue during wear or just want your item resized, we have you covered!
Manufacturing Defects
Our Lifetime Warranty covers any manufacturing defects on our jewelry at no cost to you. If you believe your item is experiencing a manufacturing issue, please send us an email to hello@kashno.com with the following information to get the claim process started.
– Clear photos with all angles of the jewelry in question.
– Your name, order number or the email used when placing the order.
Once this information is received and our team has had a chance to inspect the conditions of the item, they will provide further instructions on how to proceed.
Servicing & Repairs
We understand that your jewelry is very important to you, and like all fine jewelry, can be affected by circumstances unrelated to manufacturing issues. Since our hands are actively used throughout the day, rings can be subject to wear and tear. No need to worry because our Lifetime Warranty also includes repairs and resizing services for all our products that do not fall under a manufacturing issue for a small service fee.
If you would like your item to be repaired or serviced under this process, please send us an email to hello@kashno.com with the following information.
– Details of what type of service that is being requested.
– Clear photos with all aspects of the item in question.
– Your name, order number or the email used when placing the order.
Once this information is received, our team will provide further instructions on how to proceed.
The Fine Print
It is important to keep in mind that not all claims will be deemed a manufacturing defect. Some examples of common jewelry issues that are not considered manufacturing defects include but are not limited to the following:
– Discoloration or fading due to exposure to swimming pools, hot tubs, bathing or harsh chemicals found in everyday products.
– Items that are bent, caught or have worn out due to normal wear or other accidental damage.
– Stones falling out due to chipping, bent prongs, or misshapen settings resulting from wear.
Please note our warranty does not cover items that are lost or stolen
Please keep in mind that any maintenance, repair, resizing or other services such as soldering performed by someone other than KASHNO will void the warranty on that item.
