Returns and Exchanges
At KASHNO, we have a 100% Satisfaction Guarantee on every product we sell. That means if your ring doesn’t fit, you can totally exchange it for the right size. If you’re not completely satisfied with your purchase, we would be happy to return it.
30 Day Return Policy
We want you to have the best experience possible, and that’s exactly why we’ve made our 30-day Super Simple Returns policy available. This return policy is calculated from the moment you receive your original order and is designed to be as easy as possible for you.
30 Day Exchange Policy
Did you accidentally order the wrong size? Or maybe you suddenly want to change the style of the ring you’ve ordered? Don’t worry, it doesn’t matter! As long as you have received your original order, you can exchange your ring at any time within the next 30 days.
Lifetime Warranty
We promise you that all of our products have a lifetime warranty. If you have purchased any problem with the product, do not worry, you can submit the appropriate claims, so as to require us to repair the product, or directly for you to replace the new product ah, we will do our best to protect your rights and interests it.
Note: Rings returned other than brand new may be subject to a 20% restocking fee.
Frequently Asked Questions
Exchanges
I ordered the wrong size, can I exchange my item?
Yes, you can exchange any new or unworn item up to 30 days from your original order’s delivery date. This includes any style changes or store credit as well. Scroll up to get the process started! After the 30-day window.
When will I receive my new exchange order?
Once your return package has been received, we please ask that you allow our returns department 2-4 business days to process your exchange. Once processed, your exchange order will ship the following business.
How long do I have to exchange my items?
Once your original order has been delivered, you have 30 days from that delivery date to send the items you wish to exchange back to us. The return package must have a postmark date within the 30-day window in
Are return labels provided for exchange?
We do not provide return labels for exchanges. However, we will cover any shipping costs for the exchange order back to you, as well as any duty charges for Canadian customers. If any items are returned in worn condition, a 20% restocking fee may be held from your refund total or invoiced with your new exchange order.
Returns
Can I send my newly purchased item back for a refund?
Yes, you may send any new or unworn item/s back for a refund up to 30 days from your original order’s delivery date. Scroll up to get that process started! Please note: any items listed as “FINAL SALE” are non.
How long will it take before I receive my refund?
Once your return package has been received, we please ask that you allow our returns department 2-4 business days to process and send your refund confirmation email. Once processed, it will take your bank roughly 3-5 business days to display the funds in your account. Please note: Shop Pay refunds may take up to two weeks to receive back to your bank account.
Can I be refunded for any taxes or duty charges on my initial order?
After receiving your return package and confirming that it is correct, we will refund the full amount of your purchase price (which includes customs/taxes/courier fees) to you.
How long do I have to return my items for a refund?
You have 30 days from the original order delivery date to send your item back for a refund. The return package must contain a postmark date within the 30-day window to qualify for a refund. This window does
Are return labels provided for refunds?
We do not provide return labels for returns. However, we will cover any shipping costs for the exchange order back to you, as well as any duty charges for Canadian customers. If any items are returned in worn condition, a 20% restocking fee may be held from your refund total or invoiced with your new exchange order prior to.
What is the most economical way to send back my package?
Before finalizing your return, please be sure to contact us and we will provide you with the nearest shipping address to ensure shorter return times and lower courier costs.
Problems with returns and exchanges?
If you have any problems with returns and exchanges, please email us as soon as possible with a photo hello@kashno.com and we will help you.
